20 January 2020, Monday 10:15:40

More than 100 passengers left stranded in Poland

Ryanair hell as 100 passengers including kids forced to sleep on floor overnight...

Ryanair hell as 100 passengers including kids forced to sleep on floor overnight...

Children were left starving for days after after Ryanair passengers were left stranded in Krakow with no way to go home.

More than 100 Ryanair passengers have hit out at the airliner after they were left stranded in Poland with no way to get home.

Passengers including infant children claim to have been left waiting in freezing cold temperatures waiting for bus that never came to transfer them to Katowice Airport after their flight from Krakow was moved, Dublin Live reports .

The passengers were not provided with food and were forced to sleep overnight at Krakow Airport as the airline did not issue any accommodation vouchers.

When Ryanair staff finally gave out food vouchers it was 2am and no food was available in the airport.

The flight from Poland to Dublin was due to depart on Friday at 3.15pm, but travellers were told to visit the airport earlier than usual because of long security delays.

When Ryanair passengers arrived, they were left standing in a queue for two hours after checking in before they were told to collect their luggage as their flight had been diverted to Katowice Airport, located a full hour away.

The change means some passengers will be forced to wait nearly a whole week for a flight from Krakow to Dublin Airport.

Other passengers were forced to join queues overnight and organise complicated connecting flights so they could get home for work on Monday morning.

One passenger Cat Sawkins said: "We got a text from Ryanair on Friday morning asking us to come to the airport earlier than usual as Krakow was experiencing long security delays.

"The airport was packed with people. There no communication about our flight, only the board which said 'delayed' but didn't specify for how long.

"We checked in, got to our gate, stood there for two hours and there was nobody there.

"Then an announcement was made to grab our luggage that we were being put on a bus to a different airport.

"Some people had trouble getting their luggage, nobody was there to instruct us as to where the baggage would be."Ryanair customers were forced to wait in the cold for two hours, with several buses passing them, none of which were for the Dublin flight.

Ms Sawkins added: "We were asking Ryanair staff 'what's the story with the bus?' and the replies we got were either 'I don't know' or 'there's no assigned bus for Dublin'.

"Nearly all of the staff just ignored us completely like we weren't there.

"We were told to go inside for the bus announcement. Then we were told our bus was outside but the same thing happened again.

"Panic stations began when we realised we were unlikely to make our flight because the airport was an hour away and time was getting tight.

"We asked could we stall the flight at Katowice and we said we'd organise taxis to the airport ourselves if Ryanair would pay for them.

"The member of staff said she'd find out to check and never came back."

As it approached 11pm, almost 12 hours since Ms Sawkins and her fellow passengers had first begun queuing, a member of staff told the awaiting customers they had missed their bus and blaming them.

Ms Sawkins said: "A member of staff told us that our flight had left, and we missed our bus and that it was all our own fault. We asked her what Ryanair would do for us and she kept repeating that even though no bus had come.

"We were told to book another flight on the app - which kept crashing - or to start queuing up.

"One of the girls decided to ring up Katowice Airport to see what our flight status was and was told that the flight hadn't left yet."

Some Ryanair passengers received a text message at 12.18am to tell them their fight was due to depart at 12.15am.

Cat said: "We were now left stranded. Some people stayed in hotels, others couldn't afford it and had to sleep on the Airport floor.

"At 2am, we finally got food vouchers from Ryanair staff which were useless considering there was no where in the airport that was opened at the time of the morning doing food.

More than 100 passengers left stranded in Poland

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